The fine print

Design of your website

Our responsibility to you is for the look and feel, layout and functionality of your web site. Your website will be designed using our preferred website builder platform.

Before we begin working for you, we will provide you with a written quotation for the creation of your website based upon our pricing packages and your briefing.

The fees charged by Tall Poppy Creation are for the creation and design of your website. They do not include website hosting fees, or the cost of purchasing domain names or any other client agreed plugs-ins or stock image / video purchases.

If at the end of our project, and assuming that we have followed our own internal protocols for client look and feel approval, you are still not happy with the design, you will always pay us in full as per our quotation. You may wish to continue to commission us to make further design revisions - this will be quoted separately in writing.

Supported Browsers

Our chosen platform supports the three most recent versions of Chrome, Firefox, and Safari and the most recent version of Internet Explorer for editing your site. It also supports the three most recent versions of Chrome, Firefox, Safari, and Internet Explorer for viewing your site.

Content – Text

Unless otherwise specified in the original quote, we are not responsible for writing any text copy. We can offer this service and will quote you for this work should you require it. If not included in the original quote, this will be quoted separately in writing, and as an additional charge to the original quote.

Content - Photographs / Video

You will supply us photographs in the format and size that we specify. If you choose to buy stock photographs or video we can suggest vendors of stock photography. The cost of stock photographs is not included in the fees for developing your website. If required, we can research and collate images, take images, or correct/edit/resize images for you. If not included in the original quote, this will be quoted separately in writing, and as an additional charge to the original quote.

Changes and revisions

The quotation we give you before we begin your project is based on the number of hours that we estimate we will need to develop your website to your specification. This is in turn based on an agreed number of revisions as laid out in our Client Engagement Guidelines. If you want to change your mind, add extra pages or change templates or even add new functionality, that won't be a problem. If extra work is required that is not included in the original quote, this will be quoted separately in writing, and as an additional charge to the original quote.

Website updates

Upon launch of your website, if at any point you require updates, changes or any further website development work of any kind, we are happy to do this work subject to agreeing a fee. To be clear, unless already quoted and agreed, any further work is not included in our services.

Technical support

If you require help with anything beyond the initial design and development of your site, we'll be happy to help and will quote you separately for this, in writing.

SEO Services

Our quote covers an extensive range of SEO optimisation set up work, as follows: site mapping, SSL certification, automatic tagging, automatic redirects, search engine and page descriptions, built in mobile optimisation, Google rich image search for products, and search keyword analytics.

If you require more extensive SEO work, then we will be happy to advise you on this and direct you towards one of a small number of SEO specialists that we partner with.

Please note that Google and Bing are constantly reviewing their search results algorithm which may suddenly affect the position of your website in their search results. The reasons for this change are not always identifiable or understood. Helping you understand your ranking on Google or any other platform or advising you on how to improve your ranking does not form part of our services.


We can't guarantee that the functions contained in any web page templates or in a completed website will always be error-free and so we can't be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Both parties agree to arbitrate any disputes. Any verdict is final binding and non appealable.


You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by you or your business, or that you have permission to use them.

When we receive your final payment, copyright is automatically assigned as follows:

If you supplied them, you own the graphics and other visual elements that we create for you for this project. We will give you a copy of all files. We are not required to keep them or provide any native source files that we used in making them. If we supply any video, graphics, photographic images or other visual images, then Tall Poppy Creation licenses you to use them for this website only. You must not share these images with another third party. You do not have the right to use them elsewhere. You do not have the right to sell them or licence them for use elsewhere.

You also own text content, photographs and other data you provided, unless someone else owns them. If Tall Poppy Creation supplies any text or other content then Tall Poppy Creation licences you to use this content for this website only. You must not share this content (written or otherwise) with another third party. You do not have the right to use it elsewhere. You do not have the right to sell it or licence it for use elsewhere.

Tall Poppy Creation also reserves the right to display and link to your completed project as part of our portfolio and to write or talk about the project on web sites, blogs, magazine articles, radio, TV and in books about web design and development. We also reserve the right to place a link advertising our services in the footer of your website. You agree to maintain this link for a minimum period of 2 years from launch of your website. Tall Poppy Creation also reserves the right to use screen shots or images to promote our services on any social media websites without your consent or prior approval.

Payment terms

We charge 40% of the total fee up front. We will not start working on your project until this fee has been received.

The balance is payable upon completion of your project. The completion date will be determined exclusively by Tall Poppy Creation and will be based upon, if applicable, any agreed number of revisions with the you. Once this payment is received, we will provide you with password access to your website and we will also publish it (online).

Payment is due within 14 days of the receipt of the invoice or before launch whichever is the earlier. Please note that your website will not be live (online) until the final payment has cleared.

The horrible small print!

You cannot transfer this contract to anyone else without our permission. This contract exists between Tall Poppy Creation and you personally or your business, as specified in the quotation. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of French courts.

Written email agreement to the quote and adding Administrator privileges to your website binds this agreement.

Updated: 28/01/2019